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Frequently Asked Questions

circle image with letter Q. Q for questionWhat time is check-in and check-out?

circle image with letter A. A for AnswerCheck-in time is 3 pm and Check-out is 11 am. For earlier arrival or larger check-out time, there may be an option with a surcharge of $25-40. Ask our front desk for details and availability. Some of our Packages and Special Offers also include a Late Check-out for extra value.

circle image with letter Q. Q for questionIs parking free?

circle image with letter A. A for AnswerYes, parking is free, it is first-come first-serve basis. We do ask that you keep it to 1 car per room so everyone has a chance to park in the parking lot.

circle image with letter Q. Q for questionIs there an Outdoor Pool? Is it open year-round?

circle image with letter A. A for AnswerYes, we have a heated outdoor pool and spa, open year-round unless there are inclement conditions. We have beach towels, chairs, umbrellas and sand toys for the little ones available for guest use.

circle image with letter Q. Q for questionDo you accept debit and credit cards? Can I pay with cash?

circle image with letter A. A for AnswerYou can pay for your stay with a debit or credit card. We do authorize the full stay on the debit card that can be held by the bank for up to 15 days after your departure. You may pay with cash at the end of your stay, but the stay must be authorized on a valid credit card or debit card with matching ID for verification. We authorize your card the day of arrival and charge the total amount.

circle image with letter Q. Q for questionCan I bring my parakeet, cat, dog or pet rat to stay with me at the hotel?

circle image with letter A. A for AnswerNo, we are not a pet friendly hotel.

circle image with letter Q. Q for questionDo you have any roll away beds or sleeping cots available for our stay?

circle image with letter A. A for AnswerWe do not have any roll away beds or cots. We do in fact have pack and plays for your little ones if need be. You are more than welcome to make a note on your reservation, and we will try our best to have one in your room the day of arrival.

circle image with letter Q. Q for questionDo you have any elevators? Can I request a certain floor or a certain room?

circle image with letter A. A for AnswerWe do not have any elevators. It is only a 2-story building with 1 set of stairs to get to most rooms. You can always make a request for a ground floor or a room upstairs and we try our best to accommodate all of our guest request. But ultimately it all depends on what rooms we have available the day of your arrival. We do not guarantee that you will get a specific room or room number but as it is stated above, we try to our best to fulfill all requests.

circle image with letter Q. Q for questionCan I pay my stay with cash?

circle image with letter A. A for AnswerYou certainly can pay your stay with cash, but to reserve a room we do need a credit card and at a time of check in your card will also be authorized for the total amount of your stay. At time of checking out you can pay with cash.

circle image with letter Q. Q for questionI am checking out today, can I leave my car in your parking lot while I explore the area?

circle image with letter A. A for AnswerYou are more than welcome to leave your car in the lot for a few hours while you enjoy La Jolla a little longer. All we ask is that you are mindful that our check in is at 3 and parking spaces are limited so If you know you will take longer than a few hours we appreciate you letting us know.

circle image with letter Q. Q for questionDo your king rooms have bathtubs?

circle image with letter A. A for AnswerOur king rooms have showers with glass doors. Rooms with 2 Queen size beds have bathtubs.

circle image with letter Q. Q for questionI have a pre-paid 3rd party reservation that I need to cancel. Can you help me with that?

circle image with letter A. A for AnswerEven though we would love to help you with your cancellation, we are unable to do so because this is a third-party reservation meaning it was not made directly through us and we have limited access to these reservations. You would need to get in contact with the 3rd party directly and they would be able to help you out with any changes that you might need to make.

circle image with letter Q. Q for questionI need to print out some boarding passes or park tickets and I see you don't have a business center set up?

circle image with letter A. A for AnswerYou are more than welcome to send any tickets or boarding passes to our email info@theshoallajolla.com and we’ll print them out for you with no problem.

circle image with letter Q. Q for questionWhat are the amenities of your rooms?

circle image with letter A. A for AnswerEvery room comes with a single serve coffee machine and K-cups for coffee and tea. Microwave, Iron and Ironing board, ice bucket and hairdryer. Free in Room WiFi and Free Cable TV. ESPN available free of charge.

circle image with letter Q. Q for questionDo you have an Ice Machine on your property and where is it?

circle image with letter A. A for AnswerOur Ice Machine is located beneath the staircase close to the office and is accessible 24/7.

circle image with letter Q. Q for questionDo you have any rooms with a view of the beach?

circle image with letter A. A for AnswerSince we are not right on the beach front, we do not have rooms with ocean view. You can see the water a bit from our King Suite which gives you a great opportunity to enjoy a beautiful sunset. The entire patio would be yours when you book this room. But if you want to enjoy a beautiful sunset while putting your feet in to the water, the WindanSea Beach is just 300 yards away from us.

circle image with letter Q. Q for questionHow far are we from the beach?

circle image with letter A. A for AnswerWe’re about 5 minutes walking distance from Windansea beach, very beautiful and a bit quieter than the other beaches in San Diego and La Jolla.

circle image with letter Q. Q for questionIs La Jolla a safe area to walk after Sunset?

circle image with letter A. A for Answer“La Jolla” translates to “The Jewel” for a reason, and is a much nicer and generally a safer part of San Diego. (But, like with anywhere in the world, we would recommend being cautious at night).

circle image with letter Q. Q for questionIs the beach safe?

circle image with letter A. A for AnswerYes, the beach is safe and there are lifeguards on duty at Windansea in the summertime.  It’s a bit quieter than the other beaches and less “touristy”.  La Jolla offers a wide variety of beaches within just a few miles of each other.  If you’re up for it, you could walk along the beach all the way from Windansea to La Jolla Cove area.  While the waves may be mesmerizing when big, we advise caution while swimming during a large swell.